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Enterprise Support

KafkaGuard Enterprise includes comprehensive support options to help you succeed with Kafka security and compliance scanning.

Support Options

Community Support

Available to all users:

  • GitHub Issues - Report bugs and request features via the releases repo
  • Documentation - Comprehensive guides and references

Resources:

Enterprise Support

Available to Enterprise tier customers:

  • Priority Support - Faster response times for support requests
  • Dedicated Account Manager - Direct access to your account manager
  • Email Support - Direct email support for enterprise inquiries
  • Custom Policy Support - Help with custom policy development
  • Compliance Guidance - Assistance with compliance framework mappings

Getting Help

Installation & Setup

Troubleshooting

Enterprise Features

Community Resources

GitHub

Documentation

Enterprise Support Contact

For enterprise support inquiries, please contact us:

Get in touch

Support Response Times

Community Support

  • GitHub Issues - Response within 2-3 business days

Enterprise Support

  • Priority Issues - Response within 1 business day
  • General Inquiries - Response within 2 business days
  • Custom Policy Support - Response within 3-5 business days

Frequently Asked Questions

Installation

Q: How do I install KafkaGuard? A: See the Installation Guide for detailed instructions for Linux, macOS, and Docker.

Q: What are the system requirements? A: KafkaGuard requires minimal resources. See the Installation Guide for details.

Configuration

Q: How do I configure authentication? A: See the Configuration Guide for authentication setup.

Q: Can I use environment variables for credentials? A: Yes, KafkaGuard supports environment variables for secure credential management. See the Configuration Guide.

Policies

Q: What policy tier should I use? A: See the Policy Tiers Guide for guidance on choosing the right policy tier.

Q: Can I create custom policies? A: Yes, KafkaGuard supports custom policies. See the Policy Tiers Guide for details.

Compliance

Q: What compliance frameworks are supported? A: KafkaGuard provides mappings for PCI-DSS, SOC2, and ISO 27001. See the Compliance Documentation for details.

Q: How do I generate compliance reports? A: Use the --format pdf option to generate audit-ready PDF reports. See the Reports Guide for details.

Next Steps

Contact Support

Need help? Contact our support team:

Get in touch

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