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Enterprise Support
KafkaGuard Enterprise includes comprehensive support options to help you succeed with Kafka security and compliance scanning.
Support Options
Community Support
Available to all users:
- GitHub Issues - Report bugs and request features
- GitHub Discussions - Ask questions and share knowledge
- Documentation - Comprehensive guides and references
Resources:
- GitHub Issues - Report bugs
- GitHub Discussions - Ask questions
- User Guide - Complete documentation
Enterprise Support
Available to Enterprise tier customers:
- Priority Support - Faster response times for support requests
- Dedicated Account Manager - Direct access to your account manager
- Email Support - Direct email support for enterprise inquiries
- Custom Policy Support - Help with custom policy development
- Compliance Guidance - Assistance with compliance framework mappings
Getting Help
Installation & Setup
- Installation Guide - Complete installation instructions
- Quick Start Guide - Get started in 5 minutes
- Configuration Guide - Configure KafkaGuard
Troubleshooting
- Troubleshooting Guide - Common issues and solutions
- GitHub Issues - Search existing issues or create a new one
- GitHub Discussions - Ask the community for help
Enterprise Features
- Enterprise Features - Learn about enterprise capabilities
- Policy Tiers - Understand policy tiers
- Advanced Usage - Advanced topics and integrations
Community Resources
GitHub
- Repository - [github.com/aiopsone/kafkaguard-releases(https://github.com/aiopsone/kafkaguard-releases
- Issues - Report bugs and request features
- Discussions - Ask questions and share knowledge
Documentation
- User Guide - Complete user documentation
- CLI Reference - Command reference
- Compliance Documentation - Compliance mappings
Enterprise Support Contact
For enterprise support inquiries, please contact us:
Get in Touch
Support Response Times
Community Support
- GitHub Issues - Response within 2-3 business days
- GitHub Discussions - Community-driven responses
Enterprise Support
- Priority Issues - Response within 1 business day
- General Inquiries - Response within 2 business days
- Custom Policy Support - Response within 3-5 business days
Frequently Asked Questions
Installation
Q: How do I install KafkaGuard? A: See the Installation Guide for detailed instructions for Linux, macOS, and Docker.
Q: What are the system requirements? A: KafkaGuard requires minimal resources. See the Installation Guide for details.
Configuration
Q: How do I configure authentication? A: See the Configuration Guide for authentication setup.
Q: Can I use environment variables for credentials? A: Yes, KafkaGuard supports environment variables for secure credential management. See the Configuration Guide.
Policies
Q: What policy tier should I use? A: See the Policy Tiers Guide for guidance on choosing the right policy tier.
Q: Can I create custom policies? A: Yes, KafkaGuard supports custom policies. See the Policy Tiers Guide for details.
Compliance
Q: What compliance frameworks are supported? A: KafkaGuard provides mappings for PCI-DSS, SOC2, and ISO 27001. See the Compliance Documentation for details.
Q: How do I generate compliance reports? A: Use the --format pdf option to generate audit-ready PDF reports. See the Reports Guide for details.
Next Steps
- Enterprise Features - Learn about enterprise capabilities
- Pricing - Enterprise pricing information
- Quick Start Guide - Get started in 5 minutes
Contact Support
Need help? Contact our support team:
Get in Touch
Ready to Get Started?
Book a demo to see KafkaGuard in action and learn how it can help secure your Kafka clusters.
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